Community Tree Portal

Ealing Tree Service looks after all trees in streets, parks, and cemeteries

Routine tree inspections

Every council-owned tree is inspected every three years to ensure it stays healthy and safe. The Community Tree Portal allows public access to our tree database. You can look up a tree and check the tree’s ‘Details’ tab to see when the next inspection is due. If your tree’s routine inspection is coming up within the next 18 months, we may wait until then rather than schedule extra pruning — this helps us use our resources wisely and keep services running smoothly for everyone.

Routine pruning

Many street trees are on a regular pruning cycle. To find out if your tree is scheduled for pruning, open the desired tree record and check the ‘Tree works’ tab to see if pruning is already planned. If works are planned within the next 18 months, we will not schedule additional pruning — this helps us keep our work efficient and fair for all residents.

Annual removal of new shoots at the base of trees

Each year, we remove any new shoots that grow from the base or trunk of the tree (up to 3 metres) to keep it healthy and looking its best:

• lime trees: pruned twice a year (June/July and October/November)
• other species: pruned once a year (August/September)

You can check the ‘Tree works’ information to see if your tree is scheduled for this service.

How to report a tree problem:

If you notice any of the following, please let us know:

• a fallen branch or tree
• an overhanging branch
• a tree that needs pruning
• a tree trunk that seems unstable or is moving
• tree root damage

We are here to help with these issues and will respond as quickly as we can.

Emergency /Urgent Cases

If you believe a tree is dangerous

• please call our customer services team right away on 020 8825 6000 so we can respond urgently.

Do not complete this form if the tree is:

• if the tree is on housing land, please use the online map to check and contact estate services
• for trees on school land, please contact the school directly
• for trees on private land, please contact the tree owner
• if the tree is in a conservation area or has a tree preservation order, please contact our planning team

We are not able to help with:

We want to be as helpful as possible, but there are some issues we are unable to address, including:

• TV, satellite, or media reception interference – please contact a TV engineer or your media provider (for example Sky or Virgin Media) for advice
• telephone line interference (please contact your telephone provider)
• mess from insects or birds
• honeydew or sticky sap on cars or property
• obstruction of view or blocking light
• fallen fruit

We understand these can be frustrating, but we are not able to offer additional pruning for these concerns.

Making an enquiry

•  If you would like to make an enquiry, please copy the Tree Code below (this helps us identify the correct tree):

• Once you have the Tree Code, click the button at the bottom of the page to be redirected to our enquiry form.
• The form should only take about six minutes to complete.
• If you have any questions or need further assistance, our team is always happy to help.

Thank you for helping us care for Ealing's trees and green spaces

Ealing Tree Service maintains trees in streets, parks and open spaces, and cemeteries.

All trees are inspected on a three yearly cycle, please check the individual tree details to see when the next inspection is due. If the next inspection is due within 18 months the service is unlikely to undertake any ad-hoc /interim pruning unless it is a significant health and safety concern.

Many street trees are on a cyclical pruning regime, tree pruning works are scheduled years in advance. Please check the individual tree works detail to see if your tree has scheduled cyclical pruning. Trees on planned schedules are unlikely to receive any ad-hoc /interim pruning unless it is a significant health and safety concern.

Many street trees are on an annual basal growth regime. Please check the individual tree works detail to see if your tree has scheduled basal growth pruning. This programme removes all shoots emanating from the base or trunk of a tree up to 3m, those with a basal growth regime are pruned as follows:

•             Lime trees -Pruned twice (once during June/July and again during October/November).

•             Other species -Pruned once (August/September).

You can report a problem about:

• fallen branch or tree
• overhanging branch
• tree that needs to be pruned
• tree trunk moving or unstable
• tree root damage

Before you start

Do not complete this form if the tree is:

• dangerous - call customer services on 020 8825 6000
• on housing land - use the online map to check and contact estate services
• on school land - contact the school 
• on private land - contact the tree owner.
• in a conservation area or has a tree preservation order - contact planning

We do not deal with:

• interference with satellite, TV or media reception 
• interference on telephone line - it is quite normal for trees to touch wires, contact the telephone company instead
• mess caused by insects or birds 
• honeydew or sticky sap falling onto cars or property 
• obstruction of view or blocking light 
• fallen fruit

You will need

• to describe the problem
• location of the tree, include nearest house number or landmark
• photos of the tree, showing the whole tree and close-up (if you have any) 
• a map showing location of tree, if it’s not obvious

Uploading supporting documents

We will ask you to upload photos of the tree (if you have any) and a map showing location of tree, if it’s not obvious.

• accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt) 
• zip files can't be uploaded 
• we also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png 
• there is a maximum individual file size per document of 50MB

What happens next

We will investigate within 20 working days. 

Please check My Account for updates.

If you still wish to make an enquiry, press proceed using the button at the bottom of this page. The form should take approximately six minutes to complete.