Submit enquiry
Information about making an enquiry
Ealing Tree Service maintains all trees in streets, parks, and cemeteries.
Routine Tree Inspections
- Council trees are inspected every three years.
- Please check the tree 'Details' to see when the next inspection is due.
- Ad-hoc /interim pruning will not be programmed if the routine inspection is due within 18 months.
Routine Pruning
- Many street trees are on routine pruning cycles.
- Please check the 'Tree works' information to see if your tree has scheduled pruning.
- Ad-hoc /interim pruning will not be programmed if the scheduled pruning is due within 18 months.
Annual Sucker Growth Removal
- This programme removes all shoots emanating from the base or trunk of a tree (up to 3m), as follows:
- Lime trees -Pruned twice (once during June/July and again during October/November).
- Other species -Pruned once (August/September).
- Please check the 'Tree works' information to see if your tree has scheduled sucker growth removal.
You can report a problem about:
- fallen branch or tree
- overhanging branch
- tree that needs to be pruned
- tree trunk moving or unstable
- tree root damage
Do not complete this form if the tree is:
- dangerous - call customer services on 020 8825 6000
- on housing land - use the online map to check and contact estate services
- on school land - contact the school
- on private land - contact the tree owner.
- in a conservation area or has a tree preservation order - contact planning
Ealing Tree Service is not responsible for:
- interference with satellite, TV or media reception
- interference on telephone line - it is quite normal for trees to touch wires, contact the telephone company instead
- mess caused by insects or birds
- honeydew or sticky sap falling onto cars or property
- obstruction of view or blocking light
- fallen fruit
Please do not enquiry about the above issues -the service will not programme additional pruning to abate the above concerns.
To make an enquiry
- You must copy the Tree Code below (this is essential so that we can identify the correct tree):
- Once you have noted the Tree Code click the button at the bottom of this page to be redirected.
- The form should take approximately six minutes to complete.
Information about making an enquiry
Ealing Tree Service maintains trees in streets, parks and open spaces, and cemeteries.
All trees are inspected on a three yearly cycle, please check the individual tree details to see when the next inspection is due. If the next inspection is due within 18 months the service is unlikely to undertake any ad-hoc /interim pruning unless it is a significant health and safety concern.
Many street trees are on a cyclical pruning regime, tree pruning works are scheduled years in advance. Please check the individual tree works detail to see if your tree has scheduled cyclical pruning. Trees on planned schedules are unlikely to receive any ad-hoc /interim pruning unless it is a significant health and safety concern.
Many street trees are on an annual basal growth regime. Please check the individual tree works detail to see if your tree has scheduled basal growth pruning. This programme removes all shoots emanating from the base or trunk of a tree up to 3m, those with a basal growth regime are pruned as follows:
• Lime trees -Pruned twice (once during June/July and again during October/November).
• Other species -Pruned once (August/September).
You can report a problem about:
- fallen branch or tree
- overhanging branch
- tree that needs to be pruned
- tree trunk moving or unstable
- tree root damage
Before you start
Do not complete this form if the tree is:
- dangerous - call customer services on 020 8825 6000
- on housing land - use the online map to check and contact estate services
- on school land - contact the school
- on private land - contact the tree owner.
- in a conservation area or has a tree preservation order - contact planning
We do not deal with:
- interference with satellite, TV or media reception
- interference on telephone line - it is quite normal for trees to touch wires, contact the telephone company instead
- mess caused by insects or birds
- honeydew or sticky sap falling onto cars or property
- obstruction of view or blocking light
- fallen fruit
You will need
- to describe the problem
- location of the tree, include nearest house number or landmark
- photos of the tree, showing the whole tree and close-up (if you have any)
- a map showing location of tree, if it’s not obvious
Uploading supporting documents
We will ask you to upload photos of the tree (if you have any) and a map showing location of tree, if it’s not obvious.
- accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
- zip files can't be uploaded
- we also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
- there is a maximum individual file size per document of 50MB
What happens next
We will investigate within 20 working days.
Please check My Account for updates.
If you still wish to make an enquiry, press proceed using the button at the bottom of this page. The form should take approximately six minutes to complete.
Navigate to Coordinates
Navigate to Gazetteer
Navigate to Site
Make an Enquiry
If you have already found the relevant position on the map, but the tree you wish to enquiry about is not shown, click/tap the "Can't find tree on map" button and then click/tap on the position on the map that your enquiry relates to. You'll then be offered an enquiry form.
How to make an enquiry
- Find the tree using the ‘Search for your address’ box and entering the postcode (if you know it). If you are on a mobile, you can use your current location to find the tree. This helps us make sure your report goes to the right place.
- Once you locate the correct tree, tap on it. Then choose the tree icon called ‘Details’. This will show you information and a picture of the tree, so that you can check it is the right one.
- To send your report, select ‘Enquire’ and fill in a few details, including as much as you can about what the issue is.
- Our team will look at your report and get back to you within 10 working days. We’ll let you know what action we’ll take or ask for more information if needed.
How to use the keyboard on the map
The map can be navigated using the keyboard.
First gain focus on the map by clicking on it. If you are using a screen reader, you can use the tab key to navigate focus to it.
Once the map has focus, you can use the ↑ ↓ → ← arrow keys to move around the map.
Pressing + or - will zoom in and out respectively.
To select a tree, press the space key to navigate between trees. The selected tree will be highlighted in blue.
Once the tree you wish to select is highlighted, press the enter key to select it. This will open the tree details.